Welcome to Elo! These Terms and Conditions (“Terms”) govern your access to and use of the Elo application (“App” or “Platform”), operated by Avenida Limited] (“Company,” “we,” “our,” or “us”). By downloading, registering, or using Elo, you agree to abide by these Terms. If you do not agree, please discontinue use immediately.
1.1 You must be at least 18 years old to use Elo. 1.2 By using Elo, you affirm that you have the legal capacity to enter into this agreement under Kenyan law and international standards. 1.3 Users who violate these Terms may be suspended or permanently banned from the Platform.
2.1 You must provide accurate information when registering, including your real name, age, and valid contact details. 2.2 You are responsible for maintaining the confidentiality of your account credentials. 2.3 We reserve the right to verify user information and take necessary actions to prevent fraudulent accounts. 2.4 Users must not impersonate others, use fake identities, or create multiple accounts for fraudulent purposes.
3.1 Elo collects and processes personal data in compliance with the Data Protection Act of Kenya, 2019, and global best practices such as the GDPR. 3.2 Your information will be used to provide services, personalize experiences, and enhance security. 3.3 We will not share your personal data with third parties without consent, except as required by law. 3.4 You may request the deletion of your data by contacting our support team.
4.1 Users must engage respectfully and responsibly. 4.2 Hate speech, harassment, threats, discrimination, or any form of abuse is strictly prohibited. 4.3 Content that promotes violence, illegal activities, or explicit material is not allowed. 4.4 Users are responsible for interactions that occur both online and offline following a connection made through Elo. 4.5 We encourage users to meet in public places and take necessary precautions when meeting in person.
5.1 Elo uses location-based services to match users. 5.2 Users can select their visibility settings as Precise, Nearby, or Hidden. 5.3 By enabling location services, you acknowledge that your approximate location will be visible to other users. 5.4 We do not guarantee accuracy in location-based matches.
– Restoring Purchases: You may restore previous subscriptions by tapping the “Restore Purchases” button in the app’s settings menu. This action syncs your purchase history via Apple’s servers.
– Eligibility: Only subscriptions purchased through your Apple ID can be restored. Contact Apple Support for issues related to billing or account access.
– No Guarantees: While we strive to ensure seamless restoration, we are not liable for interruptions caused by Apple’s systems or third-party errors.
7.1 Elo may contain links to third-party websites or services. 7.2 We are not responsible for the content, privacy policies, or practices of third-party services. 7.3 Interactions with third-party services are at your own risk.
8.1 We reserve the right to terminate or suspend accounts that violate these Terms. 8.2 Users may request account deletion at any time. 8.3 Upon termination, users lose access to all Elo Coins and premium features without refunds.
9.1 Elo is provided on an “as is” basis without warranties of any kind. 9.2 We do not guarantee uninterrupted service, error-free functionality, or complete security. 9.3 Users assume full responsibility for their interactions and any risks associated with meeting other users. 9.4 Elo is not liable for any disputes, harm, or damages resulting from user interactions, whether online or offline.
10.1 These Terms are governed by the laws of Kenya and applicable international legal standards. 10.2 Any disputes will first be attempted to be resolved amicably through mediation. 10.3 If mediation fails, disputes will be referred to arbitration under Kenyan law.
11.1 We may update these Terms from time to time. 11.2 Users will be notified of significant changes via the app or email. 11.3 Continued use of Elo after changes indicates acceptance of the revised Terms.
© Copyright 2025. Avenida Limited. All Rights Reserved.
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