Data Safety

Request for data and account deletion

1. How Users Can Request Account Deletion

Users can request to delete their Elo Plus account and associated data through the following methods:

  • In-App Request: Navigate to Settings > Account > Delete My Account, confirm the request, and enter the required verification details.
  • Email Request: Send an email to support@eloplus.com with the subject Account Deletion Request, including your registered email and username.
  • Customer Support Portal: Submit a request via the Elo Plus website’s support page.

2. What Happens After Requesting Deletion?

  • Your account will be deactivated immediately and scheduled for permanent deletion within 30 days.
  • Personal data such as chats, profile info, and preferences will be erased permanently, except for legally required records (e.g., fraud prevention).
  • If you change your mind within the 30-day window, you can log in to cancel the deletion.

3. Important Notes

  • Data shared with other users (e.g., messages sent to other users) may still be visible to recipients.
  • Some data may be retained anonymously for statistical purposes (non-identifiable).
  • If your account was banned due to policy violations, you may not be eligible for deletion until pending investigations are resolved.
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