FAQs

GENERAL QUESTIONS

1. What is Elo?

Elo is a social application that connects users based on location, enabling them to chat and potentially meet in real life.

2. How does Elo work?

After signing up, you create a profile, select your visibility settings, and start discovering and chatting with nearby users.

3. Is Elo free to use?

Yes, Elo is free to use, but premium features can be unlocked using Elo Coins.

4. Where is Elo available?

Elo is available in Kenya and other selected regions, with plans for further expansion.

5. Can I use Elo on both Android and iOS?

Yes, Elo is available for download on both the Google Play Store and Apple App Store.

ACCOUNT & PROFILE

6. How do I create an account on Elo?

Download the app, sign up using your email or phone number, verify your account, and set up your profile.

7. Can I edit my profile after signing up?

Yes, you can edit your name, bio, interests, and profile picture anytime in the settings.

8. What are visibility settings?

Precise: Shows your exact location.
Nearby: Shows an approximate location.
Hidden: Hides your location completely.

9. How can I change my visibility settings?

Elo is available in Kenya and other selected regions, with plans for further expansion.

10. Can I delete my account?

Yes, go to ‘Settings’ > ‘Account’ > ‘Delete Account.’ This action is irreversible.

SAFETY & SECURITY

11. How does Elo ensure my safety?

Elo uses encryption, AI-powered moderation, and manual review to maintain a secure environment.

12. Can I block or report a user?

Yes, visit the user’s profile, tap ‘More Options,’ and choose ‘Block’ or ‘Report.’

13. How do I report inappropriate content?

Tap on the three dots next to a message or profile and select ‘Report.’

Elo only shares your location based on your selected visibility settings.

15. What should I do if I feel unsafe after meeting someone?

Trust your instincts, remove yourself from the situation, and report the user to Elo support.

MESSAGING & CONNECTIONS

16. How do I start a chat?

Tap on a user’s profile and click ‘Chat’ to start a conversation.

17. Can I send voice messages?

Currently, Elo supports text-based messaging, but voice and video features are in development.

18. Is there a limit to the number of chats I can have?

Basic users have limited chats, but premium users enjoy unlimited messaging.

19. Can I unsend a message?

Yes, long-press the message and select ‘Unsend.’ However, the recipient may have already seen it.

20. How do I know if someone read my message?

A double-check mark indicates that your message has been read.

ELO COINS & PAYMENTS

21. What are Elo Coins?

Elo Coins are the in-app currency used to unlock premium features.

22. How can I purchase Elo Coins?

Go to ‘Wallet’ > ‘Buy Elo Coins’ and pay via mobile money, debit/credit card, or other available methods.

23. Can I send Elo Coins to another user?

Yes, you can tip or transfer Elo Coins to other users.

24. What premium features can I unlock with Elo Coins?

Unlimited chats
Unlimited profile views
Boosted account visibility
Verified badges

25. Can I get a refund for Elo Coin purchases?

All purchases are final and non-refundable, except in cases of proven fraud.

ACCOUNT VERIFICATION & BADGES

26. How can I verify my account?

Go to ‘Settings’ > ‘Verify My Account’ and follow the verification steps.

27. What are the benefits of a verified badge?

A verified badge increases trust and visibility on the platform.

28. How long does verification take?

Verification typically takes 24-48 hours.

29. Can I lose my verified badge?

Yes, violating community guidelines may result in losing verification.

TROUBLESHOOTING & SUPPORT

30. I forgot my password. How can I reset it?

Click ‘Forgot Password’ on the login screen and follow the steps.

31. The app is not working properly. What should I do?

Try updating the app, clearing cache, or reinstalling it.

32. How can I contact Elo support?

Email us at support@elo.com or visit the ‘Help Center’ in the app.

DISCOVERABILITY

33. How to meet new people online safely?

Use trusted platforms like Elo, verify profiles, and meet in public places.

34. What is the best app for making new friends nearby?

Elo is the best location-based social app to connect with nearby users.

35. How can I boost my profile on Elo?

Purchase a profile boost using Elo Coins to increase visibility.

36. How to earn Elo Coins for free?

Earn Elo Coins by inviting friends to join the Elo App—when they sign up, you both get rewarded! Stay engaged with our periodic promotions for exclusive opportunities to boost your rewards and enjoy added benefits.

Yes, select the ‘Hidden’ visibility setting in your profile.

Elo stands out by blending social networking with real-world meetups.

39. How do I improve my chances of making meaningful connections on Elo?

Complete your profile
Use high-quality photos
Engage with like-minded users

Never share sensitive personal or financial information with other users.

41. Does Elo have a referral program?

Yes, invite friends and earn Elo Coins when they sign up.

42. How do I deactivate my account temporarily?

Go to ‘Settings’ > ‘Account’ > ‘Deactivate Account’ to take a break without deleting your data.

43. How do I reactivate my account?

Simply log back in with your credentials to restore your profile.

44. What happens if I violate Elo’s terms?

Violating the terms may result in warnings, suspension, or permanent account removal.

45. Does Elo have a web version?

Currently, Elo is mobile-only, but a web version is under development.